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Legionella

May I say how efficient and tidy your work team were, thank you for a job well done. S.M. Leicester)


I would like to thank you for the work carried out last night on the replacement for the leaking fire hydrant at Glenfield Hospital. The work was carried out in very challenging conditions with bad weather and late into the night and early morning.  Your staff Josh and Jordan were a credit to your company they were never phased and overcame  numerous challenges on the night to complete the replacement of the hydrant staying until they were satisfied the job was completed to our satisfaction. Both lads acted in a  professional manner,  were respectful and stuck to the task with determination, something I find is becoming a rarity  these days. (P.S. Leicester)

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Absolutely brilliant and I can't praise them enough - efficient from start to finish. Following the discovery of a leak on my water service pipe I contacted "Mike" at H2O and he came the following day to carry out an inspection. That night, by e-mail, I received a quotation to replace the existing lead service which I immediately accepted. Work commenced at a time mutually acceptable to myself and H2O and I thought that it was going to be a long and difficult job. In fact the team of Luke, James and Mike carried out the work so very professionally and I had the replacement service installed and running in a very short time - much less time than I had anticipated. When the work of replacing the service pipe was completed, they carried out the reinstatement neatly. Thanks H2O - a firm to be recommended. (P.M. Newalk)

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Thank you so much for your careful repair of the leak at our property. We were particularly impressed that you took the time to move plants that might otherwise have been damaged. With thanks (J.L. Leicester)

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I would like to take the opportunity to thank you all for the kind and caring manner in which this matter was dealt with.  You are in a strange line of business, whilst it has been a privilege to get to know you all  I have no wish to have to deal with you again in a professional manner. (K.S. Medbourne)

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Please find our payment enclosed, we would like to add our appreciation for the excellent service we received from your staff. The quotation came back quickly, and then the men carrying out the work were prompt to the time stated, worked hard, particularly on the 1st day when it was constant rain. The attention to detail when they cleared the site was very much appreciated, we cannot tell the slabs had even been taken up. (M. & K. R. Shepshed)

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Message: Would like to say how very polite the 2 young lads are. They have had a very tough time trying to replace old lead piping in mine and my neighbours back gardens. The ground is absolutely solid and they have both carried on regardless. These 2 lads are a credit not only to your company but to their parents also. (S.D. Long Clawson)

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Just a quick email to say how pleasant and professional the 2 members of your team have been today at our school site.
Thank you to Josh & Jordan. Kind regards, (J.B. Sapcote)

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As we are coming to the close of this particular project I would like to take this opportunity of thanking you and your staff for coming to our rescue.
I am aware that you have re-scheduled your work load in order to attend our site at very short notice – from the initial enquiry through to completion of each stage of the project.
Without such there is no doubt that we would have been issued with a Notice of Contravention from our local Fire Brigade.
Since the project began your staff have worked in the most inclement weather conditions rain, hail and freezing snow of which most contractors would have walked off site – yours didn’t, they stayed and got on with the job even when the ground was frozen.
Your main two staff on site - Steve and Josh are a credit to you always showing their professionalism, politeness, flexibility with the drive to get the work complete in a way which minimised disruption to the Trust without compromising health and safety.
I would be glad to write a reference for your company for work of a similar nature to any potential customer.
Many thanks again. (S.L. Shrewsbury)
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Our next door neighbour recently had trouble with their water supply. Their incoming water pipe had burst and the burst pipe that supplied them actually ran under our property and we had trouble initially trying to get this problem resolved.
Neither our insurance company, nor our next door neighbour's insurance company, seemed to be interested in getting involved under the standard home insurance policy.
Severn Trent were of little help as the problem was obviously on private property and their responsibility stops at the boundary.
Severn Trent do have a list of a handful of companies that they recommend to sort this kind of problem out (i.e. these companies have their seal of approval).
We contacted a number of them and felt most comfortable with H20. The first meeting we had with them seemed very positive. They gave us the confidence to think that they could get the job done. It was a difficult job as the pipework in question ran underneath our extension, including the utility room and kitchen.
Three different crews visited our property and worked tirelessly to get to the bottom of the problem. They had to seal off the pipe that was at fault and provide our property and the property next door with a new supply.
I can honestly say that all the crews that worked on the job all appeared to be competent in their job, very professional and perhaps most importantly of all, they gave us the impression that they would fix this problem no matter how difficult it was.
We are really appreciative of the work they did. They did a great job and it was a joy to see that the leak had finally been fixed.
I would thoroughly recommend them. (J. J. Glen Parva Leicester)

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Thank you for an excellent job done speedily and efficiently. (Mr. D.W. Alvaston, Derbys)

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Just wanted to say thank you. You have all done a great job with nothing too much trouble for you. You all go an extra mile. Hope you all have a great Christmas. (Ms C.C. Cosby).

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Just a note to say the two men who have worked on curing the leak are a credit to the company. They are well mannered and courteous and have worked hard to resolve the problem. They have represented H20 Utilities very well and give a positive message about the company. (M.M. Seagrave, Leics).

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Please would you pass on our sincere thanks to Josh, Luke & Alfie. They were all very polite, considerate, conscientious, neat and tidy workmen, a real asset to your company. It was a pleasure to meet them. I have no hesitation whatsoever in recommending your company and wish you every success in the future. (D.M. East Leake).

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I'd just to say a big thank you to you and your team(s) that came to our house in Melton late last year and did a magnificent job of getting us our own water supply and fitting a new outside drainage outlet for us.
We're extremely pleased with the results and were equally impressed with the great attitude your lads had - it was a pleasure to see people with a true dedication to their working standards whilst at the same time having great personalities.

Although, for obvious reasons, I hope I never have to use your company again, I have already mentioned you to several friends and have said that if they ever have need of a company to do any work then I would recommend you without hesitation. Thank you once again. (Mr & Mrs T. Melton Mowbray).

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I was very pleased with the service I received. My initial 'phone call was dealt with in a polite and sympathetic manner. Scott Jones visited my address on the same morning, explained the options and sent a quote by email the same afternoon. The two workmen who carried out the job were pleasant, helpful and efficient.
I would not hesitate to recommend your company. (Mr. M.S. Kibworth Harcourt).

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Now all the work is completed a big thanks to all at H20 Utilities for their amazing workmanship and advice here over the last few days. Thanks to James, Steve, Alfie, Dean, Luke and Josh for their kindness and skill in getting us straight.  Not forgetting Scott and Richard and, of course, yourself Mike.  

Nothing personal about this, but we do hope that we don't need to call on you again !! However we shall recommend you to anyone who has water problems etc. (J.J. Leicester).

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"Exceptional response and work carried out by the H2O guys. Many thanks." (R.C. Leicester).

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"I would like to say a big thank you to your and your team on site for the quick response and professionalism. They took great care when on site, which being a school was very much appreciated. Once again please pass on my thanks to everyone involved." (M.M. Mkt. Bosworth).

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"I just wanted to thank you so very much to you and your two guys for being so brilliant! I would recommend you all to anyone! You were so "on it" and efficient, your guys were so respectful and tidy you wouldn't know they had been, other than the fact that we smell nicer, being able to wash now. Please pass on my thanks to the two guys." (Mrs L.F. Mkt Harborough).

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"Living abroad makes repair work very difficult. H2O were very helpful & friendly on the phone & via the internet, always providing full information on what, why & when, so no unexpected surprises or costs. They were totally professional & a real pleasure to work with. I have already contacted them again about other work & would recommend them 100%!" (Mrs S.R. Leicester) .

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"Your lads have just done a job for me and I can't tell you how pleased I am with what they've done, how well behaved and how joyful your blokes are. They've been a credit to you and if I can recommend you to anyone I will do. Thank you again, they've done a cracking job!" (Mr.G. Bulkington).

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"Really impressed with the way your guys have fitted the incoming pipes and refitted the path work. Thank you." (Mr.J.R. Leicestershire).

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"Thank you for reacting so quickly to my repair. I have passed your number on to my colleagues. What other services do you provide that may be of use to us?" (Mr. K.W. West Mids).

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"Mystery solved, thank you. I will now eat my hat. Well done to H2O Utilities!" (Mr. M.U. Warks).

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"I would like to thank you for doing a very good job. They kept me informed all the time so that I understood what was going on. When they had finished you wouldn't know they had been they put everything back and tidied up before they left. Thank you very much for a job well done." (Mrs. J.S. Malvern, Worcs).

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"Thank you for all your help and the hard and efficient work of the staff." (Mr. C.H. Leicester).

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"I would like to again express how impressed I was with the professional manner in which your staff that attended on Monday & Wednesday conducted themselves. They were very respectful of the area in which they were working. Please pass on my comments and thank them again on my behalf." (Mrs. S. R. Derby).

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"I just wanted to say thank you for the work you carried out. You provided exactly what we wanted and helped us out in an emergency." (Mr. S.T. Nottingham).

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"Thanks to everyone involved during the last few weeks to resolve the water leak issue on site. The engineers have conducted themselves in a very professional and safe manner throughout the project." (Mr. C.T. Nottingham).

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"I would just like to say that we were most impressed with the guys and the hard work they put into finding the leak as it was not easy. Thank you again for your help and please thank the lads involved." (P.B. Alfreton).

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"I would like to take the time to tell you that the men you sent to lay my new pipes and do the final connection were excellent in their manner and the way they carried out the work. They did a good, clean job." (Mr. P.B Nuneaton).

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"Many thanks for stepping in and doing the work quickly, and for being available and friendly to talk to in a crisis!"  (S.L. Stourbridge).

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"We have been very impressed with your service and will definitely be keeping your details on file for any future issues." (M.W. Stafford).

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"I am writing to thank you for the new water pipe you have just laid to my house, and for the care and attention you paid to this job. To me it was a worry when I found the main water pipe was leaking, but I was treated with respect and reassured by your staff. In fact I was impressed with all of your employees. In this day and age, it is extremely pleasant to know that there are still workmen of this standard. I would recommend you company to all." (Mrs. J.M. Leicester).

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"I would just like to say that I was very impressed with your guys yesterday. They found two definite leaks on separate pipes and a couple of suspected leaks on the main. I will have no hesitation in using H2O Utilities again." (Mr. R.B. Gloucestershire).

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"I am warm!! Oh my goodness - warm radiators, hot water, taps flowing ....
I'm already planning a bath with wine later - in a warm room - Yay!!
Thank you so much for all your help and support.
Very best wishes." (Jane, Leicestershire).

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"We were very impressed with the work carried out, which was done with speed and everything left in pristine condition. We would like to take this opportunity of thanking you for a job well done!" (Mr. J.C.W. Old Dalby, Leicestershire).

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"Well impressed with the chaps! Arrived dead on 8 o'clock and have really cracked on. My anxiety levels have dropped considerably and I'm now feeling quite confident. They quickly understood all the issues (from my point of view) and are very accommodating, I feel happy they will complete the job with the least possible damage to my surroundings." (Mrs. J.R. Uppingham, Leicestershire).

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"I would like to say how impressed we were with the team who worked at our premises to resolve the problem. They were brilliant, not only in the work they did, but also in the professional way they behaved whilst on site. They kept us informed at all times and went out of their way to ensure the job ran smoothly. They are a credit to your company." (J.H. Birmingham).

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"I would like to thank you and your team for the highly professional way in which they have worked on the school site. The team have been a pleasure to work with; they consulted with us regularly to make sure that the school could continue to run smoothly whilst work was carried out and went out of their way to help us out when we had to relocate our large rubbish bins for collection. 

I have also had positive feedback from a number of colleagues who have interacted with the team. I have personally thanked your team but would like you to know that we appreciate their good work and positive attitudes. They clearly take pride in a job well done and have gone to extra lengths to help us when we have had to problem-solve anything. What a great team! They have represented your company well and are a credit to you." (Mrs K.K. Birmingham).

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"I would like to express my thanks to the team from H2o working at the Dog Training Centre,  very impressed with their "can do" attitude and courteous manner on what is turning out to be a bit of a nightmare job. They are a credit to you! Please pass on appreciation all at H2o." (Mr.K.C. West Mids).

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